Please follow this linkto get in touch with our Support Department You can also drop us a line at support@waycom.net or call us at +33 1 41 44 83 00 . Please bear in mind that our technical support is available Monday to Friday between 9 a.m. and 8 p.m. and on Saturday between 10 a.m. and 6 p.m. In case of an emergency, beyond these hours and on a Managed Service Infrastructure 24/7,  you can call service number that was provided to you.