Waycom offers you a full-fledged, technical outsourcing service so that you can concentrate on your clients and increasing your sales, With our technical outsourcing of your in-store, installed hard- and software.
From network, to internet connections, electronic payment, digital média, visual monitoring or even telephony, we have a technical hotline solution available from Monday to Saturday from 9 a.m. to 7 p.m..
So during your shop’s opening hours, you will have a dedicated support representative available, who will provide you with satisfactory answers to your questions. We are available all across France.
As an option, you can also get access to our hotline beyond your opening hours, and on official holidays.
A single, dedicated person will be in-charge of your file which includes your entire infrastructure and shall commit to ensuring that your infrastructure functions satisfactorily. This person shall also advise you in due respect of sustainably maintaining your equipment based on your strategic choices.
The offer includes:
- A single, dedicated member of our team to answer all your question and to overcome all your issues (Telephony, IT, messaging, Office, Networks, Intranet amongst others)
- A single toll-free number if you take on the VoIP service offer
- Our opening hours are best adapted to your needs : 6/7 days from 9 a.m. to 8 p.m.
- A proactive maintenance of your equipment (Windows, and antivirus updating, remotely implementing your choices and decisions)
- A pre-sale advisor to help you upgrade your IT-related needs at the best available market prices
- Ticketing and detailed report of work pertaining to your account will be made available to you on our extranet
- Quarterly and annual report summaries
- A complete audit of your store so as to evaluate the need, whether to upgrade the available equipment or not
- A remote access to the store
Build your customized solution
Contact a Waycom expert to assess your needs +33 1 41 44 83 00