Outsourcing your servers

heberg-infogerance

Outsourcing is where Waycom finds it’s roots. We have accumulated 14 years of experience as an organisation, and have been successfully assisting our client-base of all shapes and sizes across a multitude of sectors of activity.

You can choose between outsourcing all or any part of your information system management. When you contact us, and tell us what your needs and budget are, we will tailor a solution to give you the most satisfactory service available.

Let's assess your needs

Waycom has developped a complete range of customisable services. These solutions are based on the following methodology:

  1. Analyses of the your needs and our recommendations
  2. Deployment and migration
  3. Administration and maintenance
  4. Follow-up of the evolution

We offer you outsourcing of your Waycom servers as well as that of machines that are hosted by another service provider.

We have been able to reach agreements with players such as Amazon, to bring you a high quality support no matter who the service provider of your backbone is.. This arrangement allows you to have a local service provider in Asia or the United States whilst benefitting from the Waycom quality of service.

Similarly, if you acquire physical servers, we can supervise them so that you can secure returns on your initial investments.

Our teams are divided into three skills: Windows, Linux and Networks, which guarantees you the qualified expertise resources.

Our solutions

Here’s an example of services that our services can offer you:

  • Supervise and manage the principal services, professions and the Internet
  • Guarantee a proactive service pertaining to the principal outsourced elements
  • Analyse the performances of the Internet servers: help to identify the peaks and troughs of activity, trace the tendencies LDAP, TCP/IP, SMTP, POP3, IMAP4, NNTP on the Unix and Windows platforms

Four fields of outsourcing have been foreseen:

ServicesStartAdvancedConfortSerenity
Monitoring24/7    
Alerting Real time 24/7    
Statistics
Support 10h/6dunlimitedprefereddedicatd
On-call duty 24/7 3 levels –
SLA –99.7%99.8%≥ 99.9%
GRT –4h2h1h
RTG –2h1h15mn
Extranet –
OS update –
Data Back Up –
Customized Extranet – –
Applicative update –
Regular steering committee – – –
Disaster recovery –

Our technical partners  :

 

  • Virtualisation : vmWare, Citrix
  • Systems : Windows, Linux, Debian
  • Database : Oracle
  • Networks : Cisco

Let's assess your needs

Build your customized solution

Contact a Waycom expert to assess your needs +33 1 41 44 83 00